ABOUT US
ACE Wedding & Party Hire offers over 20 years experience in providing quality party products and marquees for hire. As a locally owned and operated family business we pride ourselves in offering you highest quality service that is second to none at competitive pricing. Whether you’re planning a birthday party, wedding or corporate event, we can supply the equipment and expertise to ensure your function is a huge success.
We’re focused on providing everything you need, anywhere you need it. If you don’t see the supplies needed for your event on our website, or need help figuring out what you will need, please give us a call.
We specialise in marquee hire; whether it’s for a lawn, patio, deck or driveway, our expert team will be happy to assist with your marquee hire requirements.
We service all of Central Queensland & the Capricorn Coast and no event is too large or small for us to help make it a success!
For a free quotation for party hire or marquee hire for your event, Contact us today
Frequently asked questions
1. How long is the hire period?
The standard hire period is for up to 3 days. If your hire is for weekend use this would be collection or delivery on Friday or Saturday and return on Monday.
2. Do the hire costs listed cover the hire period?
The standard hire period is for up to 3 days. If your hire is for weekend use this would be collection or delivery on Friday or Saturday and return on Monday.
3. Can I hire equipment for longer than the standard 3 day hire period?
Yes, additional costs may apply. Please contact our office for a quote.
4. How far in advance do I need to book equipment?
There is no set time frame that you need to book by. You can book months, days or hours in advance. The later you leave it to book the higher the risk for you that we won’t be able to supply the equipment.
5. When do I pay for the hire?
On Marquee and/or Weddings, a 10% deposit or $300.00 is required at the time of booking whichever the greater. The balance is payable in full no later than 7 days prior to your function date. If you place a booking within 10days of the function date payment is required in full at the time of booking. Payments can be made by cash, cheque, direct bank deposit, credit card (attracts a 1.5% surcharge) or EFT (50c surcharge). Please note: large orders have a refundable bond attached.
6. Do I need to pay a deposit?
Yes, a 10% or $300.00 (on marquees) deposit (whichever the greater) is required at the time of booking. Booking deposits are non-refundable on cancellation of marquee hire.
7. Do I lose my deposit if I cancel my hire?
To cancel a confirmed booking prior to your event, a notice in writing must be received at our office, whether by email or in person (or over the phone). The cancellation takes effect from the date we receive your advice. Cancellation charges will be calculated as set out below and a refund cheque (where applicable) will be issued within five working days of the cancellation.
- If cancellation is made more than ten (10) days prior to delivery (or function if picking up), 100% of payments made will be refunded, except your original 10% deposit which will cover admin fees. In the case of Pavilion Marquee weddings a $300 cancel fee will be kept & all other monies payed will be refunded. (Please Note: in the case of extreme circumstances like cyclones, pandemics & natural disasters, every effort will be made to pay your refund, but please be aware that it may take some time)
- If the cancellation is less than ten (10) days prior to delivery no refund of payment made will be refunded. You do have the option to book another date or have a store credit.
8. What happens if something gets broken?
All damages, breakages and losses are the responsibility of the hirer. A replacement and/or repair cost is payable on return of the equipment. The most common are glassware and crockery. Prices for replacements are different for all items. Please contact our office for a quote.
9. Does the equipment need to be retuned clean?
Yes, equipment needs to be returned clean or cleaning charges apply. For larger items e.g. Red Carpet, Barbecues, Spits, Pie Warmers etc. Cleaning Bonds are payable on hire and then refunded if the items are returned clean. If items are not returned clean then the bond is lost.
Linen tablecloths and serviettes are cleaned commercially. They are not required to be cleaned before returning however do not place wet/soiled linen in plastic bags as this encourages mildew and you will be charged replacement cost for this. The cost of normal laundering is included in the hire cost.
11. What are your opening hours?
Office & Showroom Opening Hours:
9am to 4pm – Monday
Closed – Tuesday
Closed – Wednesday
8am to 4pm – Thursday & Friday
(Please call to book appointment outside of the office hours)
*Please note:
Operating hours and office hours differentiate. Please call to discuss Deliveries & Bookings*
12. Can I collect and return the equipment myself?
Yes. Assuming your function is on a weekend; equipment can be collected on Friday 9am – 4pm or Saturday morning 9am – 12pm and then returned on Monday 9am – 4pm.
This is considered the 3 day standard hire period whether you collect on Friday or Saturday.
If your function is during the week you can collect equipment the day before and then return the day after your function (3 day hire).
If you are hiring bulky equipment or large numbers please talk with our office to ensure you have a vehicle large enough to transport the items.
13. Do you have a delivery service?
Yes, we offer a delivery and collection service. Delivery is available at a fee throughout Central Queensland & the Capricorn Coast. Please contact our office for a quote.
